FAQ

The Ins And Outs of How We Do Business

Q: What types of cleaning services does Ontario Super Cleaners offer and how are they tailored to ensure safe spaces?

A: Ontario Super Cleaners provides a wide range of cleaning services, including residential cleaning, commercial cleaning, carpet cleaning, and specialized disinfection services. Our approach is rooted in our mission to offer compassionate cleaning that leads to safer, healthier spaces. For residential cleaning, we focus on creating a clean and serene home environment, paying extra attention to high-touch areas to minimize the spread of germs. Our commercial cleaning services are designed to maintain a pristine and productive work environment, with specialized schedules to meet the unique needs of each business. Carpet cleaning involves deep-cleaning techniques that not only enhance the appearance but also improve indoor air quality by removing allergens and dirt. Our disinfection services use EPA-approved disinfectants to combat viruses and bacteria, ensuring that every space we clean is safe for inhabitants. We prioritize client safety and satisfaction by using eco-friendly cleaning products and advanced equipment, ensuring both an effective and environmentally responsible clean.
Q: Are your cleaning products safe for children and pets?

A:Absolutely! At Ontario Super Cleaners, the safety of your family members, including children and pets, is our top priority. We only use eco-friendly and non-toxic cleaning products that are specially formulated to be safe yet effective. Our products are free from harsh chemicals, ensuring a clean and healthy environment for everyone in your home. Additionally, our trained staff carefully follow best practices to minimize any potential risks. You can trust Ontario Super Cleaners to provide a spotless home without compromising the safety and well-being of your loved ones.
Q: How can I book a service with Ontario Super Cleaners?

A: Booking a service with Ontario Super Cleaners is simple and convenient. You can schedule an appointment in three easy ways: 1. Online Booking: Visit our website at www.ontariosupercleaners.com and click on the 'Book Now' button. From there, you'll be guided through selecting your preferred cleaning service, date, and time. 2. Phone Call: Call our customer service team at (613) 716-3666, and one of our friendly representatives will assist you in scheduling your cleaning service. 3. Email: Send us an email at ontariosupercleaners@gmail.com with your name, contact information, and details about the service you need. Our team will promptly respond to confirm your appointment. We take pride in our compassionate cleaning services, ensuring all spaces we clean are safe and sparkling. No matter the method you choose, we strive to make the booking process as stress-free as possible.
Q: What makes Ontario Super Cleaners different from other cleaning services?

A: Ontario Super Cleaners stands out because of our commitment to compassionate cleaning and creating safe spaces for our clients. Our team is not only thoroughly trained in the latest cleaning techniques and safety protocols, but we also prioritize customer well-being and satisfaction. We understand the importance of a clean and healthy environment and strive to provide a thorough, reliable, and personalized cleaning service that meets the unique needs of every client. Whether it's for your home or office, you can trust Ontario Super Cleaners to deliver a service that exceeds expectations and creates a safe, clean, and welcoming space for everyone.
Q: What cleaning services does Ontario Super Cleaners offer for residential properties?

A: Ontario Super Cleaners provides a comprehensive range of residential cleaning services, ensuring your home is a safe and clean environment. Our services include regular house cleaning, deep cleaning, move-in/move-out cleaning, and specialized cleaning such as carpet shampoo cleaning. Our compassionate cleaning approach means we understand the importance of a pristine living space and work diligently to meet your specific needs with environmentally friendly products and meticulous attention to detail. For a complete list of our services or to schedule a cleaning, please visit our website or contact our customer service team.
Q:How often should I book a cleaning service for my business or home?

A:The frequency of booking a cleaning service with Ontario Super Cleaners largely depends on your specific needs and environment. For businesses, especially those with high foot traffic such as offices, retail stores, or healthcare facilities, we recommend scheduling our cleaning services on a daily or bi-weekly basis to maintain a clean and safe environment consistently. For homes, the frequency might vary based on factors like family size, pet presence, and lifestyle. Typically, general household cleaning is advisable on a weekly or bi-weekly basis to ensure a continuously clean and healthy living space. Additionally, deep cleaning services can be scheduled quarterly or bi-annually for a more thorough and comprehensive clean. Our compassionate cleaning approach ensures your space remains both clean and safe, tailored to fit your unique needs. Consult with us to create a customized cleaning schedule that meets your specific requirements.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

At Ontario Super Cleaners, we aim to make your payment experience as convenient as possible. While we currently do not accept credit card payments directly, we offer a variety of secure payment options for all of our services:

Online Payments: You can make secure payments through PayPal, which accepts all major credit cards, debit cards, and bank transfers.
Bank Transfers: Direct bank transfers are available for larger or recurring jobs, making payments easy and hassle-free.
Checks: We also accept checque for your convenience, especially for larger projects like hoarder cleaning, post-construction cleaning, and move-in/move-out cleaning.

We are working to expand our payment options and will notify you once we can accept credit cards directly. For now, rest assured that all payments are processed securely and efficiently.

If you have any questions or need assistance with payments, don’t hesitate to contact our support team!

This keeps it clear for your customers, while also reassuring them that secure and convenient alternatives are available.

Cancellation Policy

At Ontario Super Cleaners, we strive to provide flexible, reliable, and high-quality cleaning services for all our clients, whether it's hoarder cleaning, commercial cleaning, janitorial services, post-construction cleaning, carpet cleaning, or move-in/move-out cleaning. To ensure smooth scheduling and service delivery, please review our cancellation policy:

Cancellation Notice: We kindly ask that you provide at least 48 hours' notice if you need to cancel or reschedule your cleaning appointment. This allows us to adjust our schedule and accommodate other clients.
Late Cancellations & No-Shows: Cancellations made less than 48 hours before the scheduled cleaning will incur a 50% cancellation fee. If no notice is given and our team arrives at the location, a full charge for the service will apply.
Rescheduling: If you need to reschedule, we will do our best to accommodate your preferred time, provided we receive notice within the specified timeframe. Rescheduling requests made with less than 48 hours' notice will incur the same cancellation fee.
Emergency Situations: We understand that emergencies happen. If you need to cancel or reschedule due to unforeseen circumstances, please contact us as soon as possible. We are happy to discuss your situation and offer a fair solution.
Special Circumstances: For services like hoarder cleaning or post-construction cleaning, which may involve more complex or time-sensitive work, please be aware that cancellations within 48 hours may affect the final pricing due to the nature of the job.

Your understanding and cooperation are greatly appreciated, as they help us maintain high-quality service and availability for all of our clients. If you have any questions or need assistance, feel free to contact our customer support team.

Satisfaction Guarantee

At Ontario Super Cleaners, we stand behind the quality of our work. Our services are tested, approved, and trusted by countless satisfied customers. We are committed to providing cleaning results that exceed your expectations. If you're not completely happy with our service, we'll make it right — because your satisfaction is our top priority. Choose us for a spotless, worry-free experience!